Customer Care Professionals
It starts with a simple smile or caring word; all a routine part of a Customer Care Professional’s day.
But those gentle acts may be the difference for the patient who looks to our team for strength, support, and guidance.
Our Customer Care Professionals join our Call Centers for many reasons. They stay because they’re passionate about the care and well-being of others; because life is precious, especially the lives of our patients looking to Apria to improve the quality of their life at home.
Patient Care is one of Apria’s most coveted values. It’s a priority that drives our Customer Care Professionals to engage with our customers and patients to better understand their evolving wants, needs, and expectations.
Exceeding expectations rather than simply satisfying them is the cornerstone of our Apria Cares approach to customer service. That message, Customers Always Receive Exceptional Service, is the focus that guides every interaction we have, be it a payor, referral, customer, or patient.
Contemplating a career in Customer Service? This path is not for everyone. It requires strong people skills, the ability to adapt well to challenges and opportunities, and delivering great customer experiences. The role as a Customer Care Professional takes a sincere commitment to meet the patient’s needs at the highest level, every time.
Ask yourself, if you care, you can act and make a difference in the life and well-being of another. Imagine the impact you’ll make by putting your personal touch on every call!